The Opportunity

Exciting news - Mixmax crossed $10 million in annual revenue!

Are you detail-oriented with a strong foundation in math? Do you enjoy providing excellent customer service and resolving inquiries? If so, we'd love to hear from you!

The Billing Support Analyst role combines financial expertise with customer support skills. You'll be key in maintaining accurate billing records, troubleshooting payment issues, and assisting customers with their billing inquiries.

The role can be based anywhere in Europe.

Salary: 30k USD.

What You'll Do:

• Manage Stripe accounts, prepare and send invoices (using Stripe/Airbase), and identify and resolve payment processing problems.
• Respond to customer inquiries about billing within the support queue, ensuring prompt and accurate resolution.
• Work alongside our global and remote team to diagnose and address customer billing issues, fostering a positive customer experience.
• Contribute to collecting past-due invoices when needed.
• Take on ad-hoc tasks to ensure that our billing records are correct.

We're Looking For A:

• Math Marvel: Numbers are your friend, and data analysis is your superpower!
• Detail Detective: You have a hawk eye for accuracy and a passion for getting things right.
• Tech Titan: Stripe, Airbase, and other software tools are your playground.
• Customer Champion (Bonus Points): You have a background in customer support and love exceeding expectations.
• Flexible Flyer: You can work any 8-hour shift between 6 AM and 12 AM UTC.
• Communication Ace: You're fluent in written and spoken English and comfortable with customer calls.
• SaaS Sleuth (Bonus Points): You've previously tackled support challenges for SaaS tools.
• Remote Rockstar (Bonus Points): You thrive in a remote environment and have experience collaborating with North American teams.
• Adaptable Alchemist: You're comfortable with a little ambiguity and ready to pitch in where needed.

Our Commitment to Diversity and Inclusion

At Mixmax, we know that nobody's perfect and that no one ever matches 100% with a job description. That's okay–we're human after all! Diversity and inclusion are core to our culture, and we're actively committed to building a more inclusive and open workplace. No matter your background or how you identify, if you're excited about this role, please apply today!

The Mixmax story

At Mixmax, our vision is a world without busywork. Since our launch in 2015, Mixmax has become the product of choice for over 10,000 Sales and Customer Success teams to eliminate and automate repetitive work. This means more time to focus on what matters: engaging and serving the needs of customers.

We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.

Our company is distributed, with remote team members worldwide and headquarters in San Francisco. We offer competitive salaries, meaningful equity, and generous benefits. And you get to work on a product people absolutely love!