Clinical Services Coordinator

Marvin is on a mission to end healthcare worker burnout- once and for all.
We’ve partnered with multiple leading hospitals across the country, including Cedars-Sinai and UCLA in Los Angeles, Jefferson Health in Philadelphia, and the Harvard Department of Psychiatry, just to mention a few. Together, we’re delivering a first-of-its-kind mental health platform designed specifically for physicians, nurses, and frontline staff.

We're looking for a driven and compassionate Clinical Services Coordinator to join our growing team. In this pivotal role, you'll help shape Marvin’s clinical protocols and support systems from the ground up - bringing both structure and innovation to how we care for the people who care for everyone else.

This is a full-time, salaried position with a competitive benefits package and generous vacation time,

This position is based in the Greater Los Angeles or NYC areas.

Key Responsibilities:

• Foster a supportive and engaged clinical culture through initiatives such as a buddy system for new hires and ongoing team-building efforts.
  

• Serve as a backup Psych Assistant for Marvin’s medication management program. Coordinate medical record requests in compliance with relevant regulations and protocols.
  

• Support quality assurance efforts by assisting with routine chart audits. Monitor and follow up on missing progress notes to ensure compliance and continuity of care..
  

• Manage the offboarding process for contracted therapists who resign, ensuring a smooth transition. Assist with caseload clean-up, including chart closures and outreach to therapists regarding inactive clients.
  
  

• Co-develop and deliver workshops in partnership with team members to support clinical growth and best practices.
  

• Conduct clinical interviews as part of the hiring or case evaluation process.
  

• Take on additional responsibilities as delegated by the clinical leadership team.

Preferred qualifications:

• Masters level licensure in good standing with the board

• 5+ years experience in a mental health/healthcare setting

• Demonstrated strong verbal and written communication skills

• Demonstrated ability to work efficiently in the Google product suite (Gmail, Google Sheets, Google Docs, etc)

• Proven problem solving and analytical skills

• Ability to handle ambiguity and to multitask

• Ability to improvise, work efficiently, and respond quickly to changes and a dynamic workflow

• Experience working with electronic medical records and strong technology skills

• Willingness to support multiple departments as it relates to clinical issues

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