Technical Program Manager, London
Full-time, Permanent

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a highly skilled Technical Program Manager to help our Product, Design & Engineering department continue building great products efficiently as we scale.

At DICE, you’ll be part of the company that’s redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work that you’re proud of.

About the role

As a Technical Program Manager, you will drive and deliver initiatives that have a real impact on processes, systems and people at DICE, with a focus on managing departmental projects, commercial arrangements and frameworks that will help the Product, Design & Engineering team on delivery effectiveness.

You will also be the technical team’s biggest advocate, running initiatives that will improve all aspects of their experience and bring those projects to fruition - from onboarding to tooling to enhancing engineering excellence.

It is an enabling role for the entire department, providing you an opportunity to work with various stakeholders, great visibility across the company and shall encompass evolving areas requiring adaptability as well as strong communication skills.

You’ll be

• Managing timelines, collaborating with the Product, Design & Engineering Leadership to plan technical execution and evolve our execution cadence.

• Defining metrics, monitoring and reporting against performance of teams, whilst enabling Squad Leads to progress towards timelines, projected rollout and release plans.

• Driving and reporting on initiatives that help improve processes and collaboration within the department and outside.

• Responsible for establishing, tracking, renewing and reporting against commercial frameworks for external suppliers.

• Coaching for best practices, Agile and other software methodologies to keep delivery teams on track as well as to improve ways of working.

• Helping to track and report against the Engineering budget as well as finding cost efficiency optimisations.

• An advocate for risk and security management practices, driving the implementation of key deliverables and mitigation actions.

• Fostering and initiating engineering excellence related initiatives (ie. Observability, Incident & Support management, etc) for continuous improvement.

You are

• Passionate, humble and talented.

• A fan of music and culture.

• Actively responsible.

• Extremely organised and process-driven.

• A problem-solver who wants to help teams execute faster and better.

• Collaborative and an excellent communicator.
  

You’ll need

• Solid experience in a technical program management (or equivalent) capacity.

• Excellent communication and presentation skills.

• Experience leading initiatives to introduce tools, processes or technologies to multiple teams to improve ways of working and performance.

• Experience driving programs and initiatives that have brought change in product development within medium or large organisations.

• Strong drive to work independently, self-prioritising in a fast-paced environment

• Experience establishing and managing third-party supplier contracts.

• Proven track record of running initiatives that improve operational efficiency and department costs.

• Advanced knowledge of software development lifecycle stages, including how product teams ideate, create solutions, test, deploy, support and iterate.

• Technical background preferred

About DICE

Our teams work from London, New York, Barcelona, Paris, Milan, Berlin and Mumbai. We’re building products that are revolutionising the industry for fans, artists and venues.

DICE has just won the 'Best Ticketing Service' category for the second year in a row at the Music Week Awards 2024 bringing us to 3 years in total and you have definitely seen The Fan absolutely everywhere!

DEI at DICE

We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. As our teams grow, we’re committed to creating a long-term Diversity, Equity and Inclusion (DEI) strategy. We’re fostering a culture where everyone feels that they belong, where our voices are heard and where we feel supported to be our authentic selves. We will continue to hold ourselves accountable and make DEI integral to our business.

Our amazing DEI team brings the company together, from fantastic ECG’s who represent our teams to putting on cultural celebrations and events. You can read more about this on our DICE blog!

Our benefits

• Unlimited Paid Holiday

• Hybrid working

• Monthly DICE Credits

• Private health insurance with Vitality with tons of perks

• Workplace pension with Penfold

• Coaching and CBT Sessions

• Classpass

• Summer Workation

• Summer Fridays

• Generous Parental Package

• Eye Care Vouchers

• Cycle 2 Work

• Season Ticket Loans

Application process

Our process usually involves a quick chat on the phone, a presentation task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

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