Senior Product Designer (Ticketing), London

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a Senior Product Designer to join our Product Design team and ensure our fans have a world-class ticketing experience.

At DICE, you’ll be part of the company that is redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work that you’re proud of.

About the role

We’ve set the bar with a “weirdly easy” purchasing experience for tickets, but there’s loads to be done and we’re brimming with ideas. We’re looking for a Senior Product Designer to work with our cross-functional product team to make the best ticketing experience in the industry even better. DICE has always been a product of firsts, and in this role you will continue to innovate, making the purchase experience effortless and delightful.

You will

• Work with product and engineering from concept to launch, delivering best-in-class experiences.

• Understand best practices for purchase experiences to innovate and define new patterns that are delightful and unexpected

• Gather user insights in consultation with our researcher to help define product opportunities and fuel discovery.

• Collaborate with your product team to facilitate ideation and design new offerings that stay true to our principle of being “weirdly easy”.

• Co-lead your team alongside the product and engineering managers, influence product strategy, development processes and rituals.

• Play an active role in communicating design decisions and product vision across teams and the organisation at large.

• Participate in regular critique with a group of product designers, writers, researchers and localisation experts to elevate our work product.

About you

• You love music, and you are passionate about our mission to bring more people together through live shows.

• You are exceptional at your craft, and working constantly to level up. Strong visual design foundations, and prototyping skills are a must.

• You can design proficiently for responsive web, native iOS and Android platforms.

• You are an effective communicator, using both words and visuals to tell compelling stories, and defend design decisions.

• You are experienced in designing best-in-class consumer products for ecommerce, especially purchase and checkout

• You have a playbook of best practices but know how to adapt them to your needs.

• You are comfortable in a fast-paced, fluid environment where your team is held accountable to highly ambitious goals.

About DICE

Our teams work from London, New York, Barcelona, Paris, Milan, Berlin and Mumbai. We’re building products that are revolutionising the industry for fans, artists and venues.

DICE has just won the 'Best Ticketing Service' category for the second year in a row at the Music Week Awards 2024 bringing us to 3 years in total and you have definitely seen The Fan absolutely everywhere!

DEI at DICE

We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. As our teams grow, we’re committed to creating a long-term Diversity, Equity and Inclusion (DEI) strategy. We’re fostering a culture where everyone feels that they belong, where our voices are heard and where we feel supported to be our authentic selves. We will continue to hold ourselves accountable and make DEI integral to our business.

Our amazing DEI team brings the company together, from fantastic ECG’s who represent our teams to putting on cultural celebrations and events. You can read more about this on our DICE blog!

Our Benefits

• Unlimited paid holiday

• Monthly DICE credits

• Private health insurance with Vitality with tons of perks

• Workplace pension with Penfold

• Coaching and CBT sessions

• Classpass

• Summer Fridays

• Generous parental package

• Eye Care Vouchers

• Cycle 2 Work

• Workplace nursery scheme

• Season Ticket Loan

We recognise the benefits of hybrid working, and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process.

Application process

Our process usually involves a chat with our talent team, a task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

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