Join our team to help manage the day-to-day business operations of Chromatic. As a Business Operations Associate, you will have the opportunity to contribute to multiple facets of the business. Your role will involve removing operational inefficiencies, leading key revenue-related processes, and working cross-functionally. Your contributions will streamline processes and help scale a fast-growing business.

This is a fully remote position and the candidate should be located in the Eastern Time Zone within the US or Canada.

Responsibilities

Customer Support

• Respond to customer inquiries via email and Intercom, providing guidance on billing, account management, and ad hoc requests.

Revenue Management

• Monitor failed invoices and follow up with customers for payment collection.

• Upload invoices to customer portals, ensuring all necessary information is included for processing.

Revenue Team Support & Collaboration

• Ensure timely completion of vendor assessment documentation, including questionnaires and security assessments.

• Audit data and workflows in HubSpot to maintain accuracy and support reporting.

• Onboard new customers by efficiently setting up their accounts in our systems.

Expense & Vendor Management

• Review received invoices to ensure all required information is provided for payment processing.

• Oversee team expenses to ensure compliance with company policies.

• Verify vendor payments are supported with proper documentation.

Knowledge Management

• Manage the maintenance and organization of internal documentation (Notion, GetGuru), ensuring new information is regularly documented and up-to-date for team efficiency.

Special Projects

• Collaborate with the Business Operations Manager on projects, conducting R&D and support initiatives that improve processes, boost efficiency, and enable scalable growth.

Requirements

• Bachelor’s degree or 1+ years of relevant experience.

• Strong attention to detail in managing processes and deliverables.

• Excellent interpersonal and written communication skills.

• Enthusiasm for learning new tools (e.g., Stripe, HubSpot, Intercom, Ramp, Cledara).

• A proactive, can-do attitude and eagerness to contribute.

• Passion for continuous learning, growth, and optimization.

Salary range: US$76K - US$84K + equity. Learn more about our compensation philosophy here. For a list of our other benefits & a peek into life at Chromatic, visit our careers page.